This 30-minute course prepares the learner to effectively engage with clients who are experiencing a crisis.  Participants will learn to:

• Recognize risk and early warning signs of crisis
• Use positive behavior supports to prevent crisis and promote health and safety
• Use appropriate and approved intervention approaches to resolve a crisis through the use of de-escalation techniques
• Seek help from other staff or services when needed during and after a crisis and knows de-escalation techniques
• Monitor situations and communicate with the client and his or her family and support team to reduce risk
• Report incidents according to policies and procedures 
• See own potential role within a conflict or crisis and changes behavior to minimize conflict
• Create an individualized crisis prevention plan per agency policy and procedures

This training series is developed in a partnership of Iowa Regional Mental Health Directors, Thresholds, Inc. and the Mid-America Mental Health Technology Transfer Center, to prepare the workforce to set a foundation to work with clients with serious mental illnesses. In particular, this 7-part series provides evidence-based content on Trauma Informed Care, Cultural Competency, Motivational Interviewing, De-Escalation, Self-Care, Shared Decision Making, and Recovery Oriented Care. Each training provides the learner with a foundation for effective practice and establishes a starting point for further learning. This project is supported by SAMHSA of the U.S. Department of Health and Human Services (HHS). The contents are those of the author(s) and do not necessarily represent the official views of, nor an endorsement, by SAMHSA/HHS, or the U.S. Government.

Certificate of Completion Available

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